Caring for our guests and team members has always been central to our philosophy, and has been instilled in our Core Values for generations. However the recent Covid-19 Pandemic has brought this to a new level, and afforded us the opportunity to re-examine all of our work practices.
While we are closely monitoring advice and directives from the Irish Government, HSE and WHO (World Health Organisation), we wanted to take a moment to share some of the many actions we are taking around the hotel, to enhance the safety of your visit to us.
Seven Core Principals
We are constantly monitoring communications and advice from the HSE, Irish Government, Irish Hotel Federation and WHO to ensure our team are up to date on this rapidly evolving situation.
Since the start of this pandemic, we have made education a core principle, as we need all of our team members and guests to work together to ensure the safety of everyone. We have held training sessions with all team members, both in person, prior to shut down, and in terms of distance learning, since the shutdown. As the pandemic continues and advice changes and evolves, we will continue to communicated to all.
All governing bodies agree that good hand hygiene is essential to curb the spread of Covid-19, all our team have been re-trained on hand washing protocol. We have increased the frequency that we expect them to wash their hands. Additional handwashing facilities have been installed. Where handwashing is not immediately available, high alcohol hand sanitiser has been provided by all touch points.
Work practices have been re-examined and adjusted, table layouts have been altered, systems have been put in place at buffets & paystations, to ensure social distancing is known and adhered to.
We have increased the frequency of sanitation across the hotel, each member of the team has allocated duties regarding this and is aware of their responsibilities.
Removing Touch Points
A comprehensive review of all touch points has been conducted throughout the hotel. Where possible, unnecessary touch points have been removed, and where this is not possible, they have been assigned to a team member for regular sanitisation.
Review & Improve Systems
Our Senior Management Team have instigated a continual review process, in relation to the steps taken to combat the spread of Covid-19, with input encouraged from guests and team members. This ensures we are constantly pushing the boundaries and being a leader within the hospitality industry.
Examples of How We Have Made Your Visit Safer
Designated entrance - Tables further separated to maintain social distancing - Switched traditional menus with single use menus
Increased capacity for outdoor dining on our Terrace - Sneeze guard installed at till - Enhanced protocol for sanitisation of tables between guests
Fully sanitised room on arrival - Option of 'Do Not Enter' during stay - Pillow protectors changed between guests - Upholstery sanitised
Unnecessary touch points such as menus, guest directories, pens, bibles, magazines all removed and available on request - Rooms aired between guests
Kitchens & Food Preparation
Both the WHO and HSE have publicly stated that there is no evidence to suggest that Covid-19 is passed on through food
Enhanced sanitisation protocols - Increased handwashing - Installation of perspex screens - Your food will arrive to your table covered
We are happy to offer you all your favourite treatments - Team members provided with enhanced PPE
Perspex screens installed for manicure station & nail bar - Hand sanitiser stations provided throughout spa
Reception & Lounges
Contactless check-in & express check-out now offered as standard - Increase limit for contactless payment - Newspapers are single use only
Magazines removed from coffee tables - Soft furnishings sanitised - Afternoon tea served individually without sharing any produce
Guests further spaced at tables to ensure social distancing - Menus are single use only - Buffet produce is covered - One way system for buffet
Enhanced protocol for sanitisation of tables between guests - Loose sugars replaced with sachets - No produce served sharing style such as breads
Weddings & Events
Extra hand sanitisation points provided around venue - Additional credit card machines provided to speed up contactless payment
Adequate space provided to ensure guests enjoy a safe environment - Food will arrive covered to your table